We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
Durham County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to durham-uk.com.
Compliance Status
This website and supporting applications are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and/exemptions listed below.
Non-accessible Content
Non-compliance with the Accessibility Regulations
Below is a list of the systems and sites which we have identified as not compliant and the accessibility compliance fails.
- headings: some heading tags do not contain content, failing success criterion 1.3.1
- moving images: some moving images can not be paused/stopped, failing success criterion 2.2.2
Preparation of this Accessibility Statement
This statement was first prepared in April 2025.
We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification or every one to two years. We do this internally using a combination of automated and manual checking, and with any testing documentation the 3rd party supplier provides.
Main site page content is manually checked every time it is updated.
The statement was last reviewed on 16 April 2025.
Feedback and Contact Information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or have any feedback, please Contact Website Administrator.
If you need information on this website in a different format please see our Communication support page.
For any other queries, use our contact us page.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.
